FAQs
& Forms

Chēta Mobile uses the same login as web-based Chēta application.  If you do not remember your username and password, contact CHS Hedging support at 800-814-0505.  If you are requesting access as a new user, you must have a CHS Hedging account and work with your broker for approval.  You can log in to Chēta Mobile and Chēta at the same time or run multiple mobile devices at the same time (phone and tablet). 

Chēta Mobile uses push notification for fills, rejects and other order updates. This includes notifications for any orders you enter on Chēta Mobile, and soon all orders entered on Chēta as well, using the same login.  Push notifications can be turned off for Chēta Mobile in your notifications settings on your device. 

To keep communication as light as possible, Chēta Mobile currently only requests the top 50 records from your available orders.  By default, orders are sorted by activity time, so if you have a large order book and are looking for an order from yesterday or a previous trading session, it may not be there. In order to view anything beyond the most recent 50 records, you will need to set a filter with some specific details to search for the order, filtering on product, account, status, order type, etc.  Your filter will return the top 50 records that match your filtered values. 

It does not currently support spreads; however, we are working to add them into a later release.  There are no spread quotes or spread order entry in the current application.  You can pull up spread orders and cancel them from your order log, but you will not be able to modify the orders in any other way. 

If you have problems or questions with Chēta Mobile, or you need help with the application, please contact your broker or call 800-328-6530 and or email support@chshedging.com, Monday-Friday, during daytime market hours (CST).